Refund Policy

Who you are buying from

Drivie Pro is sold by Paddle.com Market Ltd as Merchant of Record. Paddle is legally your seller: they handle the payment, the invoice, the VAT and the refund. That is why your statement shows Paddle rather than Drivie. We never receive your payment details and cannot refund you directly.

Every refund request therefore goes through Paddle, and is assessed case by case under their own refund policy.

Where you manage it

Your subscription lives in Paddle’s customer portal. That is where you cancel, switch plan, update your payment method, download invoices and request a refund.

Open the Homey app, go to the Drivie companion’s settings and tap “Manage subscription”. That button opens Paddle’s customer portal, where you enter the email address from your purchase to receive a sign-in link for your subscription. You can also go straight to paddle.net or use the link in the payment confirmation Paddle emailed you.

Thirty days free first

Every subscription starts with a thirty-day trial. Nothing is charged during it. Cancel before the trial ends and you pay nothing, so there is nothing to refund.

Your statutory right of withdrawal

As a consumer in the EU, the EEA, Switzerland or the United Kingdom you have fourteen days to withdraw from a distance contract. For a subscription, that covers the first payment, not the renewals after it. Shorter periods apply in several countries outside Europe; Paddle lists these per country in their policy.

Note that for digital services the right lapses once the service has been supplied with your express consent. Where the law in your country, or Paddle itself, grants you more, the highest level of rights always applies.

Cancelling

You can cancel at any time, in that same portal. After cancelling, your subscription runs to the end of the period you already paid for and is then not renewed. The remainder of an already-paid period is not normally refunded, because it has been delivered.

If something goes wrong

If Drivie Pro does not work as promised, or a charge looks wrong, please contact us first through the contact form, with the email address you paid with and the date or Paddle’s invoice number. We can support a request with Paddle, but Paddle carries out and assesses the refund itself.

Paddle refunds to the payment method you used. How long it then takes to appear is up to your bank or card issuer, so allow a few working days.

What you get for your money

What Standard and Pro contain is on the pricing page. Standard is and stays free; a subscription is never required to use the app.